Terms and Conditions

The receipt by our customers of letters and documents to which our general terms and conditions of sale are attached constitutes acceptance by them of all their provisions and waiver of their own general terms and conditions.

All our offers are made without obligation. They can always be withdrawn or modified. When accepting the services, the customer must complete and sign a purchase order or an offer from us. Any order irrevocably commits the buyer. It cannot be canceled without our written agreement. The commitments made by our agents or representatives do not bind us and are only valid after our written confirmation.

Unless otherwise agreed, our prices are exclusive of taxes for supplies and services. We reserve the right to adjust our prices at any time, even after the agreement comes into effect, in case of changes in the prices of energy, raw materials, wages, or any other component of our cost price.

We are committed to doing our utmost to safeguard the confidentiality of information that may be brought to our attention during the services provided to the customer.

We strive to best meet the needs of our customers within the framework of the work entrusted to us. However, we cannot be held responsible for inaccuracies resulting from erroneous information transmitted to us by the customer or by a third party.

In the execution of our work and services, we are bound only by an obligation of means and not of result.

We guarantee that the elements, services, and functionalities made available to the customer, if used in accordance with the given instructions, substantially conform to the indications included in the purchase order, and that the software and all elements created and made available to the customer respect the rights of third parties.

The customer is solely responsible for their software and data; they must ensure at least one backup copy on a medium other than the one provided.

We reserve the right to refuse and suspend any hosting related to any computer server using a technical procedure resulting in excessive use of our servers and the bandwidth connecting us to the Internet network.

Any modification of the order may result in an extension of the deadline. The same applies when the customer is late in sending the documents and information necessary for the proper execution of the order, even if this delay is not attributable to them.

Our invoices are payable no later than eight days after their issue date. The amount of any invoice not fully paid by the due date is automatically increased, without prior notice, by a flat-rate indemnity equal to 15% of the outstanding amount, with a minimum of 250 euros.

If, within eight days following the sending of a formal notice letter, the customer remains in default of paying the total amounts due in principal, interest, fees, and taxes, we reserve the right to terminate the agreement by simple written notification.

The acceptance of a bill of exchange does not entail any novation, so that these general conditions remain fully applicable.

Claims will only be admissible if they reach us by registered letter eight days after the service.

Any cancellation by the customer of their order must be done in writing. The cancellation will only be effective if accepted by us, and in this case, the customer will be liable for the administrative costs incurred by their cancellation up to 50% of the order amount with a minimum of 1250 euros.

Some of our services may be subject to pre-invoicing followed by additional invoicing depending on the services actually provided.

Any modification of these general conditions is subject to our express agreement confirmed in writing.

Each of the parties shall have the right to terminate, fully and without judicial intervention, all ongoing contracts and orders in the event of liquidation, composition, bankruptcy, insolvency, or death of the other party.

Any dispute or disagreement relating to the conclusion, validity, interpretation, or execution of these general conditions or the agreements concluded between the company and the customer is governed by Luxembourg law, to the exclusion of private international law integrated into Luxembourg law, and falls under the exclusive jurisdiction of the courts of the company's registered office.